Select a category to view frequently asked questions for that area. If you’re having difficulty finding an answer to your question, please don’t hesitate to contact us
Delivery
If you want to find the exact delivery charge for an item or order, simply add the item or items you’re interested in to your basket and the delivery charge as well as any VAT will be calculated and itemised for you. No card details are taken at this point so you’re under no obligation to make a purchase.
Firm delivery date within 24 hours. We always dispatch orders as soon as possible but please note that non-stock items can take around 5 days to reach you. Please contact us before ordering if you require an estimated delivery date or see our delivery information for more information.
Unfortunately not, our couriers only deliver on working days from Monday to Friday.
We cannot accept overseas orders on our website, however in some cases we are able to ship outside of mainland UK. Please contact us for further information.
We can offer an AM delivery service for some regions of the UK, please contact us for information before placing your order.
As many of the chemicals we supply are hazardous, we are legally obligated to use ADR licensed couriers who are specialists in carrying such goods. Because these couriers are specialists they do cost more than most regular delivery services but you can rest assured that your order will reach you safely and legally.
An ADR courier is specially trained and licensed to carry chemicals that are classed as hazardous for transport.
Yes, but please contact us to prearrange this. Depending on the quantity of hazardous chemicals you want to collect, you may need to have applicable training or a current ADR licence to legally transport them away from our premises. We may not able to release goods without proof of this.
Yes, we’re happy to deliver directly to your customers. The goods will arrive with a delivery note which will not contain any invoice details. We can even include your logo and branding on the product labels. Contact us for more information.
You can track your order by contacting our customer service team directly. While we don’t offer automated tracking at this time, we’re happy to provide updates by phone or email. Just call us on 0800 9555 798 and we’ll let you know the status of your shipment.
All hazardous goods are shipped using fully certified ADR couriers who are trained to handle dangerous substances in accordance with UK and EU regulations. We follow strict procedures for packaging, labelling, and transport to ensure your delivery arrives safely and in full compliance with legal requirements.
If your delivery is delayed, we will keep you updated throughout the process and work closely with our courier partners to resolve any issues quickly. If your order arrives damaged, you can return it for a refund or replacement under our 100% quality guarantee.
Yes, we can consolidate multiple orders into a single shipment to help you reduce delivery costs and packaging waste. Just let us know at the time of ordering or speak to our team in advance so we can plan your deliveries accordingly.
Purchasing
In most cases this isn’t needed, however some of our chemicals are regulated by the Home Office or restricted for commercial use only. If you’d like to purchase one of these chemicals you may be asked to complete a declaration of use form before we can authorise the transaction.
Products marked as POA are either sold infrequently or have fluctuating raw material costs. We ask that you contact us in this instance so we can deliver your product with the longest possible shelf life at our best price.
No, we’re only able to sell to UK businesses at a registered business address. There are some restricted products in our catalogue for which we require a declaration to be filled in prior to purchase. For more information, please contact us.
We can offer credit terms upon request. This will be dependent upon your company credit score and projected spend. Please contact us for further information.
Our website displays prices including VAT by default, although you can remove VAT by using the button below the search bar on any product page. Once you reach the checkout process the product prices are listed excluding VAT, with the overall VAT shown separately.
Yes, we sell a small range of Personal Protective Equipment (PPE) such as safety glasses, gloves and disposable overalls. These can be found in the Miscellaneous section and at the checkout.
No, we only sell to verified business customers. While we understand that individuals may require chemicals for legitimate purposes, we do not sell to members of the public. All purchases must be made through a registered business or institution with appropriate documentation and intended use.
The documentation required depends on the specific chemicals you’re purchasing. For some regulated or controlled substances, you may need to submit end-user declarations, licences, or proof of professional use. Please contact our team and we’ll guide you through the process to ensure compliance with all relevant regulations.
Yes, you can request delivery to a different address from your billing location, provided it is a valid business address. This is useful for companies with multiple sites, contract manufacturers, or customers who need delivery to third-party locations. We may request additional verification in some cases for security reasons.
Yes, we accept official purchase orders from registered business accounts. If you’d like to place orders via PO, please contact our sales team to set up your account. We’ll provide all the information you need to streamline your procurement process.
Customisation
Yes, we can offer custom made products and packaging to your exact specification. Please contact us with your specific requirements.
Yes, we also offer a professional label design service if needed. Please contact us with your requirements.
Yes, we offer a full Toll Manufacturing service. Please contact us to discuss your needs.
Yes, our form, fill and seal sachet filling machine can handle a range of substances in liquid, cream, gel and powder forms. Please contact us for more information.
Yes, we regularly produce custom batch sizes and concentrations to meet our customers’ specifications. Whether you need a small batch for lab work or a larger volume for production, our technical team can work with you to blend and supply the exact formulation you need.
We apply all required hazard and warning labels in accordance with CLP regulations, and we can also offer colour coding or bespoke labelling where needed. If you have specific labelling requirements for internal processes or branding purposes, please speak to our team.
Yes, we can pack products into your supplied packaging materials if required. Alternatively, we can supply products in bulk containers, allowing you to repack them at your own site or elsewhere.
Technical
w/w is a way to express the concentration of a solution as a percentage of mass (weight / weight), for example (Mass of Solute (g) / Mass of Solution g)) x 100 = % w/ww/v is a way to express the concentration of a solution as a percentage of mass / volume, for example (Mass of Solute (g) / Volume of Solution (ml)) x 100 = % w/vv/v is a way to express the concentration of a solution as a percentage of volume (volume / volume), for example (Volume of Solute (ml) / Volume of Solution (ml)) x 100 = % v/v
These grades indicate the purity of the product or the analysis which is offered with it.
- Tech Grade = General Use product
- LRG = Laboratory Reagent Grade product
- AR = Analytical Reagent Grade
LRG and AR grades come with a Certificate of Analysis as standard. Please contact us with your batch number to request a copy.
Yes. Simply click the link to the MSDS right of the product page under the heading MSDS. We also include a copy with your order confirmation email.
All customers and prospective customers can access our free technical support.
All products manufactured at our Runcorn site are batch traceable, undergo tight QC controls and we always manufacture in accordance with ISO 9001.
Please call us on 0800 9555 798 and we will either be able to help with the issue, or take your order over the phone.
If you don’t see the chemical you’re looking for, please get in touch. We specialise in custom chemical blending and manufacture bespoke formulations that aren’t listed online. Our team will work with you to understand your requirements and provide a tailored solution.
The shelf life of our products depends on the specific chemical and packaging used. Some products have long-term stability, while others may degrade over time. Shelf life information is typically included on the product’s Safety Data Sheet. If you have any doubts, please contact us for more detailed guidance.
About ReAgent
ReAgent is a UK-based chemical manufacturing company specialising in the supply of high-quality chemicals, blends, and services to businesses across a wide range of industries. We’ve been operating since 1977 and are known for our technical expertise, flexibility, and commitment to quality.
We’re based in Runcorn, Cheshire, in the north west of England, where we have a purpose-built manufacturing site with facilities for production, quality control, warehousing, and customer service. Our central location gives us easy access to major transport routes across the UK and Europe.
We serve a wide range of industries including pharmaceuticals, life sciences, medical diagnostics, electronics, manufacturing, aerospace, environmental analysis, and more. Our products are used in everything from R&D and quality control to full-scale industrial production.
Safety & Compliance
We use ADR-compliant couriers who are trained and licensed to handle hazardous goods. All packages are prepared in accordance with the latest transport regulations, including correct labelling, documentation, and containment to ensure safe delivery every time.
We comply with all relevant UK and EU legislation, including REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals), CLP (Classification, Labelling and Packaging), and COSHH (Control of Substances Hazardous to Health) where applicable. We continuously monitor changes to regulations and work closely with our suppliers to maintain traceability, documentation, and compliance. We can also supply Safety Data Sheets in different languages, as well as for UK and EU jurisdictions.
Storage and disposal instructions vary by chemical and are detailed in the relevant Material Safety Data Sheet (MSDS). It’s important to follow these guidelines carefully to ensure safe use and environmental responsibility. If you need help interpreting the MSDS, our technical team can assist.
Customer Support
If you’re not satisfied with your order, please contact us straight away. We offer a 100% quality guarantee and will either replace the product or issue a refund if there’s a problem with quality or service. Our team takes customer satisfaction seriously and we aim to resolve any issues promptly and professionally.
You can contact us by phone on 0800 9555 798. Our customer support team is available Monday to Friday, 8:30am to 4:50pm. We are closed on weekends and bank holidays, but if you leave a message or send an email outside of hours, we’ll respond as soon as we can.
Yes, you can contact us by email at enquiries@reagent.com. Whether you have a question about a product, need help placing an order, or want to discuss a technical issue, we’ll aim to respond quickly and helpfully.
