Terms and Conditions

Our Conditions of Sale are as follows.  If you require further information please click here to contact us.

We ship to mainland UK from this website.

Please notify us if you have any specific delivery requirements such as restricted access, requirement for tail-lift delivery vehicle or pallet truck. Failure to notify us of special delivery instructions can incur additional charges from our couriers.

It is the responsibility of the buyer to provide the correct delivery information. Due to the nature of the products being delivered, it is essential that a signature is provided on receipt of the goods. We regret that we are unable to leave goods unattended without a signature. Failure to adhere to these conditions may result in an additional delivery charge if redelivery has to be arranged. We reserve the right to cancel an order if the item cannot be delivered. Refunds will be provided minus carriage costs.

None of the products sold by ReAgent are intended for human or animal consumption unless otherwise clearly stated, and are not for use in the preparation of medicine or food without prior approval. Due to the nature of our products we work with authorities including the Police, the Home Office and HM Customs and Excise to restrict chemicals wherever necessary. If we have any suspicion that a customer, be they commercial or private, may be using our products for illicit purposes we will report all instances to the relevant authority.

It is the responsibility of the customer to request and/or download MSDS on any products purchased online.

All information contained within our literature both online and offline (this includes, but is not limited to prices, product specifications, stock levels and delivery estimations) are subject to alteration without notice. At our discretion any substantial changes, such as price increase or change in product specifications, will be notified before dispatch.

Any advice or recommendation given by the seller, its employees or its agents relating to the use of the goods is supplied in good faith, but it is for the buyer to satisfy himself as to the suitability of the goods for his own particular purpose. The goods are sold under the condition that liability for any personal injury or damage whatsoever to any property, real or personal, arising from the handling or use will in all cases remain with the handler or user. Purchases are made on condition that all substances will be handled in a safe manner by competent persons.

By placing an order, you agree to opt-in to any mailing lists used by the ReAgent group of companies for contact purposes. You may unsubscribe to such correspondence at any time.

ReAgent holds no responsibility for the applications of our products once they have left our premises. ReAgent uses third party couriers to distribute our products. Whilst we do our utmost to ensure goods are delivered on time, we cannot hold any responsibility for goods once they have been dispatched.

All purchases made by customers who do not have a well established trading history with ReAgent must pay for goods and services prior to dispatch. We also reserve the right to ask for payment in advance from
customers with an account. Applications to open an account must be accompanied by the names and addresses of two trade references and a banker’s reference and are granted at our discretion.

The buyer shall acknowledge receipt of the goods by signing the delivery note on which the buyer may state the particulars of obvious loss, damage or shortage. Formal notice of loss, damage or shortage
of goods shall be made by the buyer in writing by post direct to the seller within three days and no claims will be entertained unless this condition has been met.

The liability of the seller for breach of this warrant or for any claim based on any defect in the goods supplied shall not exceed replacement of the goods shown to be defective or, in the seller’s opinion, reimbursement of the price received for the goods.

On discovering any defect in the goods, the buyer shall give immediate notice to the seller to enable the complaint to be investigated and no liability shall attach to the seller unless and until this procedure has been carried out.

Pictures shown on our website may differ from the actual product or packaging shown in images and we reserve the right to substitute a product or its packaging for a suitable alternative.

Return of Damaged or Unsuitable Goods

Any goods to be returned to ReAgent Chemical Services Ltd (under the trading ‘ReAgent’) must first be authorised in advance by our Sales Team.

Please see list below for items which will not be accepted:
Chemical containers which have been opened since leaving our Warehouse
Items which have since been removed from ReAgent’s product range
Products which have been specifically sourced for a customer’s order (i.e. from a third party supplier)
Items with either an expired shelf life, or a limited shelf life which makes the product unsuitable for resale
ReAgent branded products which have been supplied by a third party supplier

To return any products which have been incorrectly supplied or have been damaged in transit, you must inform ReAgent with 10 days of the delivery date. These items will be exchanged with suitable replacements where possible, else a refund will be offered.

Any products that do not meet the stated specification would have to be reported within 28 days of receiving the delivery.

Returns that do not fall within the above categories, but are in a fit condition for resale, would be subject to a handling charge of 10% of the order value (subject to a minimum charge of £30.00).

Any returns to ReAgent must be sent by a registered delivery service, or by ReAgent’s own local area delivery service. ADR regulations must be observed when shipping hazardous chemicals. Please note that ReAgent reserves the right to repair a returned product to fulfil supply requirements. This does not impinge on any quality guarantees provided by ReAgent.

ReAgent is the trading name of Reagent Chemical Services Limited
Company registration number 1318854, established 1977.
© Copyright 2004-2023

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