Policies

ReAgent’s policies include an Environment Policy, Quality Policy, and a Smoke Free Policy.

The information contained within these policies is publicly available for the benefit of third party stakeholders including, but not limited to, customers and suppliers.

About Our Policies

Although we strive to keep the information within our policies up to date, they are subject to change without notice and should not form part of a decision-making process. In some instances these policies may only contain an overview or part of a more detailed document – our Quality Policy being a prime example which is part of a much longer, detailed document – however, they can provide an example of the sort of thing we have in place to enquire the quality of our products and services.Other policies exist which are not available online. These policies are also subject to change without notice.  For more information about these policies, please contact us.

Environmental Policy

ReAgent is committed to maintaining and complying with the requirements of ISO 14001 and to protecting the environment and the influence we may have on others. We believe our commitment to preserving and restoring the environment is fundamental.
Read more

Quality Policy

ReAgent is committed to maintaining and complying with the requirements of ISO 9001. Through application of this standard and all of its processes, we will strive to continually improve the effectiveness of all of our Quality Management Systems.
Read more

Smoke Free Policy

This policy protects all employees, customers, suppliers and visitors from exposure to second-hand smoke and to assist compliance with the Health Action 2006. Exposure to second-hand smoke increases the risk of lung cancer, heart disease and other serious illnesses.
Read more

How can ReAgent help you?

Send us a message and our friendly team will get back to you within one business day.

What happens to my enquiry?

Your message is sent directly to our dedicated customer service support team where it is distributed to the department best suited to help you. During office hours one of our staff members will promptly email you back or give you a quick call to discuss your requirements or respond to your question. All without obligation or sales pressure. We are here to help you, and are dedicated to “above and beyond” levels of customer service.

Customer Service
“All enquiries are treated as confidential – we never share your details”
Kerry
Customer Service
Sales Director
“Our manufacturing facility is accredited to ISO 9001, ISO 13485, ISO 14001 and ISO 45001”
Darren
Technical Director
Account Director

“We provide comprehensive technical support with every enquiry”
Jo
Account Director

Jane Fletcher
Google logo
5/5
Always have excellent service from yourselves from ordering product to delivery.
Kevin Wallcroft
Google logo
5/5
A particularly easy to deal with chemical company. I telephoned, got all the advice needed with excellent friendly service. My chemicals arrived the very next day. Very happy!
Joanne King
Google logo
5/5
Fast efficient service, was kept updated on order throughout. Can not fault ReAgent sales and delivery processes.
Hebe Arat
Google logo
5/5
Their customer services were very helpful, sending us all the lab reports we needed, before we even bought from them. Then, once we ordered the product came very quickly.

Policies