Privacy Statement

At ReAgent Chemical Services Limited, we’re committed to protecting and respecting your privacy

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

We may change this policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

You can contact us at any time to:

  • Request access to information that ReAgent has about you
  • Correct any information that ReAgent has about you
  • Delete information that ReAgent has about you

If you have any additional questions about the collection and storage of data at ReAgent Chemical Services Limited, please contact us at:

email: marketing@reagent.co.uk
telephone: 0800 990 3258

or by writing to:

ReAgent Chemical Services Limited
11b – 13 Aston Fields Road
Whitehouse Industrial Estate
Runcorn
Cheshire
WA7 3DL

PCI data compliance

Both our website and internal network is fully compliant to PCI Data Security Standards.

How do we collect information from you?

We obtain information about you when you use our website. This includes when you contact us about products and services, when you make an order, or when you register to receive one of our newsletters.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, phone number, IP address, and information regarding what pages are accessed and when. If you make a purchase from us, we do not hold your card information; it is collected by our third party payment processors who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

  • Process orders that you have submitted
  • Carry out our obligations arising from any contracts entered into by you and us
  • Deal with questions for products and general advice
  • Seek your views or comments on the services we provide
  • Notify you of changes to our services
  • Send you communications which you have requested and that may be of interest to you. These may include information about services or products
  • Process an employment application

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statute. We will hold your personal information on our systems for as long as necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers for the purposes of completing tasks and providing services to you on our behalf (for example to process our newsletters). However, when we use third party service providers, we only disclose the personal information that is necessary to deliver the service. We also have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond ReAgent Chemical Services Limited for them to use for their own direct marketing purposes, unless you have requested us to do so or we are required to do so by law (for example, by a court order or for the purposes of prevention of fraud or other crime).

When you are using our secure online checkout pages, your money is processed by our third party payment processor, SagePay, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party

  • As part of a sale of some or all of our business and assets to any third party
  • As part of any business restructuring or reorganisation
  • If we’re under a duty to disclose or share your personal data in order to comply with any legal obligation
  • To enforce or apply our terms of use
  • To protect the rights, property or safety of our customers

However, we will take these steps with the aim of ensuring that your privacy rights continue to be protected.

Your options

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can select your choices by ticking the relevant boxes situated on all our digital forms on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: marketing@reagent.co.uk or telephone: 0800 990 3258.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. This information can be accessed on your account page.

You have the right to ask for a copy of the information ReAgent Chemical Services Limited holds about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any credit or debit card information provided to ourselves will be used in a safe and secure manner. We use a secure online terminal when processing card payments over the phone, so card payments are not stored on-site. We do not store credit or debit card details through our website.

Card payments are processed using SagePay direct integration. This means we pass your card details from our secure server to SagePay to carry out the authorisation. You will then be directed to the SagePay secure terminal to finalise the payment process. We do not store your card details after we have passed them to SagePay. When you are on a secure page, a lock icon will appear on the browser address bar, such as Google Chrome.

Our SSL certificate is provided by Let’s Encrypt™.

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential.

We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’

Like many other websites, the ReAgent Chemical Services Limited website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer where they are stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are, from time to time, located in a country outside of the EU. These countries may not have similar data protection laws to the UK.

By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected, as outlined in this policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

0800 990 3258